Visitor assistance - that's melbourne
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 Visitor assistance 

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Discover from a local what Melbourne really has to offerImage of the international symbol for information

Melbourne is a lively and sophisticated city, filled with shops, restaurants, bars and cafes in wide, leafy boulevards and tiny, atmospheric laneways that beckon to be explored.

To help you explore the city and gain an insider’s perspective, the City of Melbourne operates a range of visitor information services.

Before you arrive

Knowing how to make a phone call, post a letter or buy a newspaper is important in any city. See Travel tips for visiting Melbourne for a basic guide to day-to-day services and facilities.

Once you are here 

Image of Maps and brochures
Download maps and brochures to help you find your way around Melbourne.
Image of Melbourne Visitor Centre
The Melbourne Visitor Centre (MVC) at Federation Square is a one-stop shop for all visitor information needs.
Image of Melbourne Visitor Booth
The information booth in Bourke Street Mall provides maps and information on shopping, attractions and events in the city.
Image of City Ambassadors
For assistance with directions, public transport enquiries, events, and general questions about Melbourne, keep an eye out for our City Ambassadors in their distinctive red uniforms.
Image of Melbourne City Tourist Shuttle
The Melbourne City Tourist Shuttle is a great way to see Melbourne's attractions, and it's free!
Image of Melbourne Greeter Service
The Melbourne Greeter Service is a free 2 to 4 hour orientation of the city for visitors and tourists to Melbourne.
Image of Places to visit
Melbourne is a city with something for everyone - sports fans, fashionistas, theatregoers, art lovers, writers and history buffs.
Image of Attractions
For a dynamic look at Melbourne, experience the city's attractions from any angle – from the pages of history, across the skyline, on the water, through art or via the big screen.

Melbourne Mobility CentreMelbourne Mobility Centre
Dedicated to improving access for everyone, the centre loans equipment and has services for people with disabilities, older persons, and those with temporary disabilities.

 Melbourne – uncover the best kept secrets

Fifty page guide on where to go and what to do in Melbourne:

Uncover Melbourne's best kept secretsUncover Melbourne's best kept secrets (PDF 4MB)

Other helpful information:

Electronic tourist information:
If you have a specific question on Melbourne that isn't covered on this site, email touristinformation@melbourne.vic.gov.au

Developing your tourism business:
City of Melbourne's role in destination management: Developing your tourism business.

 Further tourism information

Visit Victoria provides information on visiting Melbourne and Victoria.
Image of Play Melbourne
Interstaters can also discover more of Melbourne's many hidden gems at Tourism Victoria's Play Melbourne.


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