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Visitor services

 
Tap into our friendly team's wealth of local knowledge. Drop by, connect or send us an email for insider tips on what to see and do.
Image of Melbourne Visitor Centre
The Melbourne Visitor Centre at Federation Square is a one-stop shop for visitors offering free brochures, maps and event listings, along with souvenirs and a travel booking service.
Image of Melbourne Greeter Service
Discover what locals love about Melbourne by taking a free two to four-hour walking orientation of the city, conducted by our trained and enthusiastic volunteers.
Image of Melbourne Visitor Booth
Friendly volunteers at the Melbourne Visitor Booth provide maps and information on shopping, attractions and events.
Image of Cruise Ship Program
Cruising the waters of the Pacific, ensure that your itinerary includes a stopover in Melbourne. On your arrival, local experts are on hand to assist and ensure you make the most of your visit.
Image of Fitzroy Gardens Visitor Centre
The Fitzroy Gardens Visitor Centre is your first stop when visiting the heritage-listed Fitzroy Gardens and its various attractions, including Cooks’ Cottage.
Image of Contact Visitor Services
Visiting Melbourne and have a question? Need some tourism assistance? Here's how to contact the friendly Visitor Services team.
Melbourne Visitor Hub at Hamer Hall
Speak to those who know Melbourne and pick up maps and advice in the middle of Melbourne’s creative and cultural precinct.
Image of City Ambassadors
Keep an eye out for Melbourne's City Ambassadors in their distinctive red uniforms and get personal assistance with directions, public transport enquiries, events and more.

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